NO EXCUSE: Responsibility is not a characteristic

personal responsibility in delivering excellence

Sense of responsibility: one has it, or one doesn’t. There is not a word of truth in this statement. Of course some people have more compassion with their fellows than others do, but there sure are techniques for sharpening your sense of responsibility. So no more excuses!

But what exactly is this sense of responsibility?

Some jobs and the belonging tasks demand for a lot of responsibility. Most of the times, those come together with a lot of money, or sometimes even human lives are at stake. People that own a sense of responsibility are characterized by their alertness. They constantly question themselves: Why is this going wrong? Can I do this, better, faster, or more efficiently? Also, they own the capacity of making decisions on their own, and being independent. Responsible people see it as their duty to watch over the well being of others in their surroundings, and will recognize alarm signals or stress factors in the blink of an eye.  It’s not about reflecting responsibility, but taking responsibility!

Developing your sense of responsibility

In case you would like to develop your sense of responsibility, you will have to learn to shut down your automatically generated thoughts. Irritation is a familiar emotion for you? Do you ever think: “Why is this happening now, again? I even told them so; just let it figure them out by themselves!” ? Then, I would strongly advise you to let go of this frustration and to take the following steps in developing your sense of responsibility.

  • Let go of your narrow-mindedness! This is rather the opposite of responsibility. You don’t want to do tasks that are not in your job description according to you? Then you will not be able to make a splendid career. It is showing lack of responsibility and it will not improve the quality of the product or service that you are delivering.
  • Try to be flexible. Has it ever occurred to you to work some overtime to finish this important order? Shake of this ‘from nine to five’ mentality and try to create some flexibility for making an extra mile. Doing slightly more than is requested for can tremendously boost the quality of your product or service.
  • Don’t forget about the details. Often, the quality of your product or service can be found in the details. To have an eye for details is of major concern for showing that you are taking responsibility for the quality delivered.
  • Be willing to do something for one another. To reach a helping hand to your colleague that is overloaded by work can be very much appreciated. Take responsibility for the organization as a whole and for the well being of your colleague. He won’t forget about it!
  • Don’t forget to share your responsibilities. In case you are afraid to do so, you will hinder yourself and your surroundings for no reason. People with too big of a sense of responsibility are excessively critical and point out to their colleagues what possibly could go wrong. This will give your colleagues a feeling of discomfort and it creates an awkward cooperation. Shake off this feeling of doing it better than others. Think of what actually could go wrong. This hardly ever is a irreparable mistake

Do you dare to take the step of developing a sense of responsibility?

I can help you in developing sense of responsibility by my online Lean Six Sigma trainings. With the help of improvement projects, internal process will be scrutinized to discover which input is of importance for your results. Then it will be determined what would be the best way to monitor this input and to optimize the process, and to deliver the quality that you stand for.

Lean Six Sigma works following a certain project sequence. Each step within the project will be gone through systematically, and according to the DMAIC principle, standing for Define, Measure, Analyze, Improve, and Control. For each phase, the project team will have to come together to brainstorm and to work out ideas.

But this only works if everybody in the team takes his or her responsibility, doesn’t it?

In case this is not happening, it is of importance for the project and the organization to stop and talk about this issue. Are YOU ready to take your responsibility?

Have a look at my training programs!

You can also contact me for some more information on the topic or for some advice.

The choice is yours.


Phone
: +31 6 54 69 40 47

Email: michelle@herku.org

 

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